Terms of service

TERMS OF SERVICE

Stuart Westmoreland (Holdings) Ltd
Last updated: 19.02.26

1. Overview

These Terms of Service govern the use of our website and the purchase of goods from Stuart Westmoreland (Holdings) Ltd (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be bound by these Terms.

We reserve the right to update or amend these Terms at any time. The latest version will always be available on our website.

2. About Us

Stuart Westmoreland (Holdings) Ltd
14–18 Leicester Street
Melton Mowbray
Leicestershire
LE13 0PP
Email: sales@stuartwestmoreland.co.uk

3. Customer Support

3.1 Local Customers (Leicestershire/Rutland)

Melton Mowbray – 01664 502602
Loughborough – 01509 232322

Opening Hours:
Monday–Friday: 9:00am–5:30pm
Saturday: 9:00am–5:00pm

3.2 National Customers

Telephone: 01664 502608
Monday–Friday: 9:00am–1:00pm

We aim to respond to email enquiries within one (1) working day.

4. Orders & Acceptance

All orders are subject to acceptance and availability.

You will receive an email confirmation once your order has been accepted. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or payment issues.

5. Payment Methods

We accept payment in GBP only.

Accepted methods include:

  • Visa

  • MasterCard

  • American Express

  • Klarna

  • PayPal

  • BACS transfer

  • Cheque (goods dispatched after clearance)

Orders paid via Klarna or PayPal will only be delivered to the authorised address linked to the relevant account.

We do not offer in-house credit facilities. Any credit agreements are strictly between you and the provider.

Full payment is taken once your order has been confirmed.

6. Pricing

All prices shown include VAT unless otherwise stated. Delivery or installation charges may apply and will be clearly shown at checkout.

We reserve the right to change prices at any time.

Pricing Errors

If a pricing error occurs:

  • If the correct price is lower, you will be charged the lower price.

  • If the correct price is higher, we will contact you before dispatch.

  • If a pricing error is obvious and unmistakable, we are not obliged to honour it.

7. Product Descriptions

Product specifications are provided by manufacturers and may change without notice.

Images are for illustrative purposes only. Colours and finishes may vary slightly.

All products are supplied with standard manufacturer accessories unless otherwise stated.

8. Delivery

We offer FREE standard delivery on UK mainland orders.

Additional charges may apply for:

  • Next working day delivery

  • Weekend delivery

  • Certain non-mainland postcodes

  • Installation or removal services

Delivery timescales:

  • In-stock items: typically within 3 working days.

  • Supplier-dispatched items: up to 5 working days.

Delivery dates are estimates and not guaranteed.

9. Acceptance of Goods

Customers must inspect goods upon delivery and report damage or faults within five (5) days.

Failure to report within this timeframe may result in refusal of claims.

If delivery is refused, cancelled after dispatch, or fails due to incorrect address details, a £15 return charge may be deducted from any refund.

10. Warranty

All appliances include a minimum one (1) year manufacturer’s warranty for domestic use only.

Extended warranties may be available through approved partners.

Warranties do not cover:

  • Misuse

  • Accidental damage

  • Unauthorised repairs

  • Consumable parts

Customers must contact the manufacturer directly for warranty service unless otherwise agreed.

11. Recycling (WEEE)

We comply with UK WEEE regulations and offer a free recycling service when replacing like-for-like electrical goods (terms apply).

Electrical goods must not be disposed of with household waste.

12. Complaints

We aim to respond to complaints within five (5) working days.

Delivery-related issues will be addressed with the courier where applicable.

We are committed to resolving complaints fairly and efficiently.

13. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Subject to the above:

  • We are not liable for indirect or consequential losses.

  • We are not liable for loss of profits, business interruption, or loss of opportunity.

  • Our total liability shall not exceed the value of the goods purchased.

14. Website Use

You must not:

  • Use this website for unlawful purposes

  • Attempt to gain unauthorised access

  • Introduce malware or harmful code

  • Copy or reproduce website content without permission

All website content, branding, logos and materials remain the intellectual property of Stuart Westmoreland (Holdings) Ltd.

15. Privacy

Your personal data is handled in accordance with our separate Privacy Policy, available on our website.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.