Delivery Information
We strive on providing you with a fast and efficient delivery service to ensure you receive your products in the quickest time possible. Not all of our parcels are dispatched from our main warehouse so the method of delivery may differ slightly.
In Stock - Orders over £50
FREE Delivery within 3 working days. Next Working Day available for £4.99. When ordered before 3:30pm (Monday to Friday)
In Stock - Orders under £50
FREE Delivery - within 3 working days. Sent via Royal Mail
Saturday Deliveries
£14.95 delivery charge. When ordered before 3.30pm Friday. Sent via Parcel Force/DPD
Direct from Supplier
FREE Delivery - within 3 working days. Sent via Suppliers Courier of Choice.
In stock items – Basket value over £50
All of our ‘In Stock’ items with a basket value over £50 will be delivered for free within 3 working days (Monday to Friday). Next working day delivery is available for £4.99 when ordered before 3:30pm (Monday to Friday).
When your order is dispatched you will receive a SMS/Email from the courier confirming that your parcel is on its way to you. You will then be kept informed on the status of your parcel however if the day and time chosen is not suitable, it can be easily amended to a time more convenient to you.
Please note : Items showing as "In Stock at Euronics" please add two working days.
In stock items – Basket value under £50
All of our ‘In Stock’ items with a basket value less than £50 will be delivered for free to you via Royal Mail within 3 working days of placing your order. Next working day delivery is available for £4.99 when ordered before 3:30pm (Monday to Friday)
Please note : Items showing as "In Stock at Euronics" please add two working days.
Weekend Deliveries
All of our ‘In Stock’ items are available for a Saturday delivery for an extra £14.95 charge, if ordered before 3.30pm on the Friday before the chosen weekend.
When your order is dispatched you will receive a SMS/Email from the courier confirming that your parcel is on its way to you.
Please Note: Excludes items "In Stock at Euronics"
Direct from Supplier
All of our ‘Direct from Supplier’ items are delivered to you for free within 3 working days by their chosen courier. You will receive an email from the Freenet Electrical sales team confirming that your order has been processed.
Tracking your parcel is available by contacting a member of our sales team, either via email or telephone, who will be more than happy to help you.
Delivery FAQs
Can I place an order over the telephone?
We do accept orders over the telephone however we cannot dispatch the order until 3 working days later due to the payment going through additional security checks.
Please be aware that we cannot accept orders over £150 via the telephone.
How long does delivery take from placing an order?
Depending on the stock status of your item and delivery option chosen when you place the order, see below for the guidelines.
- In Stock – Order over £50 – This will be delivered within 3 working days, or next working day when ordered before 3:30pm (Monday to Friday) and chosen the £4.99 next working day option
- In Stock – Order under £50 – This will be delivered within 3 working days via Royal Mail
- Item available from supplier – Please allow up to 3 working days but our sales team will inform you if it takes any longer. Tracking details available upon request.
Please note : Items showing as "In Stock at Euronics" please add two working days.
Can I have my item delivered on the weekend?
We do offer a Saturday delivery service on our IN STOCK small appliances. You can select either day in the checkout stage and must be done by Friday 3.30pm (Before the chosen weekend).
The charge is £14.95 for this Saturday service.
Where do you deliver to?
We can only deliver to the UK Mainland only and unfortunately doNOTdeliver to UK Offshore Islands or Northern Ireland.
How much is your delivery?
We offer FREE delivery (within 3 working days) on all orders to the UK mainland, next working day is available at a £4.99. Unfortunately some certain Scottish postcodes do incur an extra charge on the following post codes.*
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-55, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
*These postcodes are on a 2 day service.
Saturday Deliveries – An additional charge of £14.95 is applied at the checkout when you select this option.
Who do you use for delivery?
For orders over £50, we currently use DPD or Parcelforce. This is dependent on order value, quantity and location which will determine what courier is used.
For orders under £50 we use Royal Mail and would be delivered within 3 working days (on in stock items).
Any orders that are Direct Delivery may be sent with another courier service but we should be able to provide tracking information when they dispatch the order.
What if I am not available for delivery?
If the order has not been sent out yet, we can delay dispatch until a day before you require the delivery. Unfortunately we cannot keep orders any longer than 14 days.
If the order has already been dispatched then the select courier can give you an option of leave with neighbour or collect from a pickup point/post office.
How are the items packed for delivery?
We send all our items out in original manufacturer boxes unless we feel more packaging is required to protect the item from transit damage. Extra tape will be applied to all boxes for extra security during transit.
Small items will be sent in concealable or Jiffy bags.
My parcel has arrived but the box is damaged, what do I do?
In the unfortunate event that you receive your item and damage has occurred to the box then we always recommend to check the item first as the box is there to protect the item during transit.
We need you to check your item/s within 5 days for any damage and let us know as soon as possible so we can arrange for an exchange at no cost.
Any claims after this date could be rejected as this length of time indicates you have accepted that the item has arrived in perfect working order as per the Consumer Rights Act 2015.
I have received my parcel. Is there anything I should do?
When you have received your parcel and everything looks fine with the box/packaging we always advise you to check the contents thoroughly within 5 days from delivery. As some items may take damage without any obvious damage signs to the packaging.
If you find the item is damaged within the 5 days, please get in contact so we can arrange a replacement. We will ask for photos before collection of the item.
Any damage claims after 5 days from delivery can be declined as it will exceed the time frame for acceptance of goods.
Could anything go wrong?
In the event of stock or delivery issues we aim to inform you as soon as possible so you can make re-arrangements if needed.
During peak season, there could be delays on dispatch/deliveries due to the volume of parcels being sent. Again we will aim to inform you of these issues should they arise.
The delivery vehicles could also be affected by breakdown or adverse weather conditions but the tracking system should alert you if any of these issues should arise.